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We automatically read the width and height of the game from the headers in the SWF.
If your game is less than 800 wide and is the wrong size correct the info there and reupload and it should correct itself. Make sure your screenshot shows both the game and the chat windows, like this: Make sure your name is clearly visible somewhere in the screenshot.
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It may be that your chat is not connecting properly.
Several introductory and tutorial articles on the Extensible Markup Language (XML) are referenced in the shorter XML Introduction document. "The Extensible Markup Language (XML) is the universal format for structured documents and data on the Web." -- W3C XML Web site, 2000-07-06.If you’re on a Windows PC, you can take a screenshot by pressing the Print Screen key.The label for this key is often abbreviated as "prt scr" or something similar, and the key should be located on the upper right area of your keyboard, to the right of the F-keys.Typically on a game involving Kreds, there is a “report a bug” feature underneath the game, near the rating stars.You can also select “Report a Game Bug” on the dropdown menu to your left.